Know when we resume flights to international destinations like Europe, Caribbean and Hawaii, along with schedule frequencies and special entry requirements. There were two male flight attendants and they were laughing and cracking jokes. The form can be obtained at: bonairepublichealth.org/en/form. The operating crew is delayed arriving on another aircraft into the departure airport. Obtain a medical certificate with a negative Coronavirus (COVID-19) PCR test result issued at most 72 hours before departure. I even tried the appeal process with no change. We strongly recommend that you ensure you, or your travel arranger, has provided us with your WestJet Rewards ID, an email address, or current phone number. link to westjet.com. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. Children 2 to 10 years of age are required to wear a suitable non-medical face mask. Contact us about concern regarding a WestJet flight. Provincial and territorial entry requirements, Canada accepting digital declarations from travellers, Travel to Canada – Electronic Travel Authorization (eTA), High volume of Sargassum (seaweed) in Mexico and the Caribbean, Allergy notification for all WestJet flights, Travelling with portable self-balancing recreational scooters (lithium battery powered) is prohibited, Online surveys and Facebook scams offering tickets for free or a nominal amount. Flight is departing 16 to 30 minutes prior than the original flight. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. Do not bring pork products to Canada. Please see our, To use WestJet.com, you agree to the website, Flight delays, cancellations, and schedule changes, Flight interruptions and passenger rights, United States flight and service disruptions, flight interruptions to flights departing, arriving or diverted through the United States, Legal, restrictions and terms and conditions, Within WesJet’s control, but required for safety. Read all travel policies including requirements for face masks, temperature screening and boarding. Though we always strive to be the most on time airline in Canada, delays and cancellations happen for reasons: What happens when your flight is delayed or cancelled depends on the circumstances of your flight interruption. To receive an up-to-date email confirmation, please, by the departure and arrival screens located throughout airport terminals, where feasible, updates provided every 30 minutes until a new departure time is set or whenever new information is available, announcements every 30 minutes (when safe for our pilots to do so). The disease can be spread very easily through pork products, as well as contaminated clothing and/or footwear. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. 2. https://www.transportation.gov/airconsumer/spray. A second COVID 19 test will be taken 4 to 5 days after arrival and upon receipt of the 2nd negative COVID 19 test result the individual be allowed to leave their preapproved accommodation and explore the island of Barbados. Basic fare travel between Canada and Europe. As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. There is much anticipation over the new Boeing 787 flights to the islands from Canada. gas masks and painter’s masks), anything exclusively made of materials that can easily fall apart (e.g. For more information about your passenger rights please contact WestJet or visit the Canadian Transportation Agency’s website. Anyone travelling from the U.S. through Canada or has been in the U.S. for the past 30 days will be required to: The Jamaican Government requires that all passengers travelling to Jamaica (both Jamaicans and non-nationals) must obtain a travel authorization within 72 hours of departure. A warning (yellow card) that masks are required, and compliance is necessary. When a bird collides with the aircraft and an inspection is required to ensure the aircraft is not damaged. WestJet Flight to Lihue Cancelled - Kauai Forum - Tripadvisor Answer 11 of 29: WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. This short extension is to ensure that the plane can take off if there is a reasonable prospect of this occurring – so that you can reach your final destination without the inconvenience of further delay or a flight cancellation. When flying with an operating carrier other than WestJet, it’s a good idea to familiarize yourself with the fees and policies of the airline that is operating your flight, as each airline has its own terms and conditions of carriage. 58 12. or at the U.S. Department of Transportation website at: On our website through flight status or travel advisories. For bookings after August 4, protect your vacation with the Travel Protection Plan. Please see our supported browsers. Guests who do not submit the required information digitally before boarding their flight could be subject to enforcement action, which can range from verbal warnings to $1,000 fine. Lawful permanent resident of the U.S. holding a U.S. PR card or letter of Parole; Any legal U.S. aliens, including spouses, parent or legal guardian, sibling, child, individuals invited by the U.S. government, or government officials. If the class of service is lower than was to be provided on your original flight, WestJet will refund the difference in the cost of the applicable portion of the ticket, If you purchased any additional services in connection with your original flight and you did not receive those services on the alternate flight or you have paid for those services a second time, WestJet will provide you with a refund paid by the method used for the original payment and to the person who purchased the ticket or additional service, If the alternative travel arrangements do not meet your needs, WestJet will refund the unused portion of the ticket. A few months ago we announced we would soon start WestJet flights to This does not apply to children under 5 who are accompanied by a legal guardian. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. It is our duty to let you know that it is unlawful to consume your own alcohol in the airport prior to departure and onboard any WestJet flight. For example, a bird strike may have occured, a guest may have a medical issue or weather events like snow storms or hurricanes may interfere with the safe operation of your flight. Foreign nationals, including United States nationals are prohibited from entering Canada for optional or discretionary travel under the Emergency Orders made under the Quarantine Act and may be liable for a monetary penalty if they provide false or misleading information in response to the health check and additional questions. no-show guest at the gate). The WestJet Group of Companies said it will begin providing refunds to original form of payment for those guests with flights cancelled by WestJet and Swoop, from any time period, as a result of the COVID-19 pandemic. Safety above all If you’re eligible to travel, you must have a quarantine plan that shows how you will quarantine for 14 days when you arrive in Canada, including how you’ll: Refer to the Government of Canada website for additional information on eligibly for travel to Canada and the quarantine requirements. Guests will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. Flight Schedule | westjet.com . Air carriers must not allow foreign individuals to board a flight to the U.S. if they have been present in, or travelled through (in the last 14 days): WestJet is adhering to Transport Canada’s decision to temporarily ground Boeing MAX aircraft, and has taken the necessary steps to safely remove all Boeing MAX aircraft currently in service. WestJet says it will begin providing refunds to passengers who had their WestJet and Swoop flights cancelled by the airlines as a result of the COVID-19 pandemic. In addition, it is mandatory for all incoming travellers to Canada to submit their COVID-related information digitally through ArriveCAN (iOS, Android or web format). If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, WestJet will notify them directly of all changes and they will be responsible for providing you updates. A delay or cancellation that directly results from a controllable delay or cancellation but required for safety purposes is also considered to be a controllable delay or cancellation but required for safety purposes when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation. Phishing is the practice of sending phony email messages to trick recipients into sharing sensitive information. Please visit the government of Canada’s website for further guidance on travelling with a gender X passport. When a security breach or a threat is made against WestJet or the airport, e.g. Update WestJet now operates flights to London from Calgary and Toronto on our Boeing 787 Dreamliner. For further detailed information please see rule 90: Schedule Irregularities of our domestic tariff. power outage). For bookings after August 4, protect your vacation with the Travel Protection Plan. For context, my WestJet flight to Hawaii was cancelled in May and I didn’t get notice until October that I could see a refund applied to my credit card. The test or document of recovery will supplement, not replace, the requirements for health questionnaires, temperature checks and face masks. For example, we may decide to delay or cancel a flight due to flight crew availability. Entry requirements - Now with Westjet not flying to all these destinations we are going to ask for a refund, rather than have our money in their travel bank. It was cancelled because the cruise we had booked was cancelled – Emerald Princess to Hawaii. If you are a foreign traveller and you do not require a visa to travel to Canada, you're expected to apply online for an eTA before travelling to Canada by air. In addition, the name on your identification must match the name on your airline reservation or boarding pass. neck gaiter or neck warmer), masks made completely of plastic or other non-breathable materials (e.g. There’s no fee to change or cancel flights booked before February 28, 2021. Tickets for flights during this period have already been made unavailable. Please check your airport's requirements before departing. To * Select Airport. These guidelines do not limit or reduce your right to claim damages, if any, under the applicable convention or under the law. As a result, WestJet cancelled flights headed for international locations. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons within our control but required for safety, we will: For flights departing on or after December 15, 2019: If you are informed of a delay less than 12 hours before the departure time indicated on your original ticket and you have waited 2 hours after the departure time that is indicated on your original ticket, WestJet will provide you with food and drink in reasonable quantities and access to a means of communication, when feasible. Canadian Aviation Regulations prohibit us from allowing any guest to board our aircraft when there are reasonable grounds to believe the person's faculties are so impaired by alcohol or a drug that they may present a hazard to the aircraft or to guests. Effective September 1, 2020, the input of guest contact information will become mandatory at the 24-hour check-in process online and at kiosks. When lightning strikes the aircraft and an inspection is required to ensure the aircraft is not damaged. Report inappropriate content . To support Transport Canada’s mask requirements guests who do not comply will face penalties including denied boarding and suspension of travel on any WestJet Group aircraft for up to one year. Today, due to the COVID-19 virus variant and further lockdowns in the United Kingdom, WestJet has cancelled all inbound and outbound London (Gatwick) flights starting December 24, 2020 through January 7, 2021. Your ... We're excited to announce we've partnered with the State of Hawaii to offer a pre-flight COVID-19 testing program for guests travelling to the Hawaiian Islands. At this time, guests scheduled to travel up to and including January 4, 2021, have been reaccommodated. Depart Date * Please note the operating carrier name is not displayed, it will display during the flight booking process where the "Operated by:" section below the WestJet flight number will indicate the operating carrier. This does not limit your ability to make a claim with another carrier pursuant to the APPR. The application process is affordable, doesn’t take long to complete, and in most cases the eTA will be granted within minutes of applying. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects. We'll redirect you to the home page of the country/region site you choose. 1:57 WestJet announces 1,000 job cuts as aviation industry calls on feds to do more WestJet is cutting hundreds of flights and laying off employees … If you are denied boarding, your flight is delayed or cancelled for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. If issues occur on a non-WestJet operated flight, for example, relating to denied boarding, flight delays or cancellations, lost or damaged baggage, the airline that operated the affected flight will be best equipped to deal with your concerns. There are many different types of medical professionals; however, only those listed may issue a valid medical certificate. ), Please refer to the chart below, which displays how WestJet contacts guests in most schedule change situations. Flight is departing 1 to 3 hours later on the same day. Guests originating travel from a high-risk country for COVID 19, e.g. To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. this includes “no-sew masks” that are made using a folded scarf, bandana or piece of material and secured using elastic, hair ties or fabric ties. Passengers may be subject to quarantine for 14 days. When we communicate any delay or cancellation, we will inform you of: If we receive new information regarding a flight delay or cancellation, we will communicate it to you as soon as possible. Public Safety Canada has information available on its Documents Needed for Air Travel webpage. Guests will no longer be able to bypass the information screen and will be required to input up-to-date information prior to the issuance of a boarding pass. For additional information about Coronavirus please refer to the Government of Canada's website and the IATA Travel website. For additional information please refer to the GoDominicanRepublic COVID information page. We kindly ask that any guest allergic to nuts or peanuts, nut products or tree nuts, self identifies at the time of booking, at check-in and notifies inflight crew upon boarding any of our aircraft. Reviewed December 2, 2017 . A print out of the completed questionnaire response or an electronic copy displayed from a mobile device to be presented to the Immigration officer when entering or departing Mexico. The holder of a valid work permit or study permit and your reason for travel is deemed non-discretionary. When an issue with WestJet software (not related to the aircraft) results in the flight being delayed and/or cancelled. Valid test types can include an antigen test, such as a test from a lateral flow device, a nucleic acid test, including a polymerase chain reaction (PCR) test or derivative technologies, including loop-mediated isothermal amplification (LAMP) tests. Children ages 2 to 5 are encouraged to wear a mask at all times. When the airport experiences an issue that either limits operations or makes it unsafe to operate (e.g. With a category four storm continuing its path to the Hawaiin Islands, WestJet has cancelled regularly scheduled flights to and from Hawaii Thursday and Friday. The U.S. Government has imposed updated entry requirements. A border services officer will verify that you have submitted your information digitally. The email will contain information about your old flight itinerary and your new flight itinerary. Whether you call us, book through our website or walk up to the WestJet counter at one of our airports, we'll always offer you our lowest available fare. For bookings after August 4, protect your vacation with the Travel Protection Plan. When an aircraft encounters an issue that results in unplanned maintenance. For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment. Internet marketers are falsely claiming to represent WestJet Airlines Limited using online surveys and Facebook sharing. Guests travelling from Canada who do not have a negative Coronavirus (COVID-19) PCR test result will be subjected to a PCR test on arrival and placed in quarantine until negative test results are provided. WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation. compensation our guests may be entitled to, recourse available against WestJet, when applicable. The browser you are using is not supported. A note from the captain and notification that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12 months. A Tarmac Delay is when your flight is ready to take off (and the doors of the aircraft are closed) or your flight has just landed (and the doors of the aircraft are closed), but you are kept waiting in the plane. When a guest's actions interrupts flight operations (e.g. Either way, we will ensure that the impact on your travel is minimized. Alaska Airlines: The company has ordered 32 of the 737 Max 9, and they are scheduled to begin service on the mainland with those mid-year at this point. from Toronto Pearson to Los Angeles. United States. For more information, please visit Barbados Travel Protocols. If such quarantined person develops symptoms or tests positive for COVID-19 during the quarantine period, they must isolate themselves as required by the Health Officer’s Order for isolation.”. When WestJet decides to delay and/or cancel the flight to assist other guests impacted by other flight disruptions (e.g. Departure time remains the same but connection times are different (up to three hours). Canada's testing requirement for entryView all travel advisories. To travel earlier, a valid medical certificate stating that you not affected by the COVID-19 virus is required. The closest spot to park is in Parkade 1 - Level 4 at the north end of building. WestJet says it cancelled a flight from Calgary to Toronto after a family refused to follow mask rules. They appear to be authentic and may go so far as to use logos and official sounding email addresses. To apply and find out more, visit Canada.ca/eTA. Adhering to the Secure Air Travel Regulations, WestJet will not allow you to fly if you do not have proper, valid ID. Guests traveling to and from Mexico must complete an online QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELERS. Due to the COVID-19 virus variant and further lockdowns in the UK, WestJet has cancelled all inbound and outbound London (Gatwick) flights starting December 24, 2020 through January 7, 2021 at midnight. Unfortunately, even though we prefer not to make schedule changes, they do happen. The rep wasn't able to say how many flights are affected, or if its just a temporary stoppage of … All guests travelling to and from the Dominican Republic are required to obtain an Electronic Ticket prior to travel. Non-essential travel includes, but is not limited to: tourism, recreation, shopping for non-essential goods, and/or sight-seeing. Learn about pre-departure testing options. For more information, please see our blog post. Many Canadian airports have made masks mandatory in all public spaces. Find the most up-to-date information below for events or policies that may impact your day of travel. Operations WestJet update on London, Gatwick operations. Any guest who displays a temperature of 38⁰C or higher will not be permitted to enter the restricted area and will be denied boarding. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons within our control, we will: If you are informed 14 days or less before the departure time shown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed, compensation will be provided as follows, if you file a request for compensation within 1 year from the day on which the flight delay occurred: If you are informed 14 days or less before the departure time shown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed and your ticket is refunded, we will compensate you in the amount of $400.00, if compensation is requested by you. RoutesOnline reported on the details, noting that when WestJet launch the service, they will be the only carrier offering non-stop flights on the route. General guidelines for currently approved masks: General guidelines for masks that are currently not approved: When travelling by air, guests will be required to cover their mouth and nose: Guests may momentarily remove their mask if they are actively eating or drinking. This marketing strategy relies on clumsy dialing and high-pressure tactics. http://www.tc.gc.ca/eng/civilaviation/standards/commerce-ohs-disinsection-westjet-2094.htm Contact us about concern regarding a WestJet flight. Or territorial Government or local public health to self-isolate or quarantine you will be provided to to. Are delayed or cancelled due to flight crew availability most 72 hours before.! Receipt will be provided to present either: 1, medical certificates must be presented to WestJet for travel entry. 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